プライバシーポリシー

個人情報保護方針
2018年5月24日更新・発効

アマラ・ホテルズ＆リゾーツ（「アマラ」）、シンガポール個人情報保護法2012（2012年第26号）に準拠し、お客様の個人データを安全に保護するとともに、お客様の期待を超える水準のサービスおよび製品を提供するために、責任を持って利用することを努めております。本ポリシーは当社の海外関連会社にも適用されますが、現地の法律がより厳格な場合は、現地のプライバシー法が適用されるものとします。

本ポリシーでは、お客様にサービスや製品を提供し、ゲスト体験を向上させ、アマラ（Amara）の最新情報やプロモーションをお知らせするために、当社が収集、利用、開示する情報について明記しています。

本サイトにアクセスし、入室することにより、お客様は本ポリシーに定められた条件に同意したものとみなされます。

個人データの収集および利用の目的
個人データの種類
当社がお客様から収集する可能性のある情報には、氏名、性別、生年月日、自宅・勤務先の住所、Eメールアドレス、電話番号、FAX番号、クレジットカード情報、ご希望の客室タイプ、アクティビティ、お食事の好み、食事制限などが含まれます。

データ収集および利用の目的

  • ホテルサービスおよび商品の提供
  • 予約の処理、手配、および請求
  • コンシェルジュおよびその他のゲスト向けサポートサービス
  • 他の団体と協力して、ホテル内で美術展や料理教室などのイベントやプロモーションを企画・開催する
  • 客室および施設に関するお問い合わせ・ご予約
  • ホテル経営のための財務報告書および業績報告書の分析
  • フィードバック、サービス品質監査、およびサービス基準の分析・見直しを通じた市場調査
  • コンテストと競技会


その他の利用目的
Amaraおよびその関連会社・提携先が提供する製品・サービスのマーケティングおよび広報活動。具体的には以下の通りです：
ホテルの客室宿泊サービス
飲食サービス
イベント企画・運営サービス
スパ、プール、ジムなどのレクリエーションサービス
提携ホテル・事業者（ショッピングモール、レストランなど）およびパートナーからのプロモーション

お客様の個人データの利用および開示について
当社は、お客様の情報を関連会社または第三者に開示する場合があります：

  • お客様の同意を得た場合
  • 個人情報の共有または開示を伴うホテルの商品・サービスの提供（例：ご希望のレストランへの食事制限の伝達、航空券の予約手配など）
  • Amaraと契約を結んでいる信頼できる第三者サービスプロバイダー。これらは、クレジットカード決済、市場調査、データベース管理サービスなどの取引、分析、または管理サービスを行うために、お客様の情報を必要とします。
  • 法的要件、法執行機関の要請、および規制上の要件を遵守するため
  • 不正防止および与信リスク管理のため
  • 緊急時や安全上の懸念がある場合（例：入院や警察の捜査など）


Third party service providers and affiliates will comply with Singapore Personal Data Protection Act 2012 (No 26 of 2012) and applicable laws to ensure that your Personal Data is secure and protected with the fulfilment of delivery of products and services. While we urge all trusted and carefully selected third party service providers to adhere with strict compliance to the Personal Data Protection Act, we do not hold any responsibilities for their omission or lapses when handling your Personal Data. Rest assured that we do not sell nor trade your Personal Data.

CONSENT
Consent is deemed to be given when you request for services to be delivered or accommodation to be provided for and which your Personal Data is required to fulfil the transaction process and delivery.

We will keep you updated on special offers, promotions, events or any hotel news which may be of interest and related to Amara and its affiliates via mail, email or telephone.

WITHDRAWAL OF CONSENT AND UNSUBSCRIBE
You can withdraw your consent at any time by submitting a request stating clearly your Personal Data to: dataprotection@amarahotels.com with reasonable notice and we will endeavour to respond within a reasonable timeframe.

When you volunteer your Personal Data to us, it is to allow us to provide services and products at your request and any subsequent removal or withdrawal will disrupt or cease such services and products.

You can also opt to unsubscribe from our email database by clicking on the ‘Unsubscribe’ link located on the EDM or marketing email sent to you.

DATA TRANSFERS ACROSS INTERNATIONAL BORDERS
With hotels in Singapore and overseas, we may transfer Personal Data via data centres or service providers to and fro countries where we are located in response to your needs and requirements such as arranging hotel stays.

These service providers will comply with the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) and the local Privacy Laws to ensure that your Personal Data is secure and protected.

ACCESS, CORRECT, UPDATE, ERASURE & STORAGE OF PERSONAL DATA
To access, correct, update or erase your Personal Data, we will require you to furnish us with your current Personal Data so as to retrieve the Data and verify the authenticity of the request. The request can be sent via email only to: dataprotection@amarahotels.com. We will respond within a reasonable timeframe.

Personal Data may be stored indefinitely due to financial or legal requirements and applicable local law, as well as to provide a seamless guest experience (e.g. a returning hotel guest will not have to repeat his/her preferences for room arrangement or dietary requirements etc). When you request for your Personal Data to be erased, we will review if it is compliant with the local laws and legal requirements and advise you.

RIGHT TO DATA PORTABILITY
You have the right to ask us for your Personal Data (in a structured, commonly used and machine readable format), in some cases, and to have the information transferred to a third party indicated by you.

RIGHT TO OBJECT
You can object to the processing of your Personal Data except in cases whereby there are legal grounds for processing.

SECURITY
Personal Data collected will be stored in a secure environment on servers protected by ‘firewalls’ against external users or unauthorised access. It can only be accessed by authorised persons.

Personal Data submitted on our website are encrypted and protected with industry standard SSL (secure socket layer) communication protocol.

To the best of our endeavours, we will have security measures and procedures in place to secure and protect your Personal Data. However, we cannot guarantee the security of information transmitted over the internet.

COOKIES AND GOOGLE ANALYTICS
A cookie is a unique identifier located in your computer hard drive or mobile devices when you visit our website. It does not reveal your Personal Data nor identity but remembers you (via your internet protocol address on your computer or mobile devices) and your preferences when you visit our website.

Cookies can be disabled via your internet web browser setting but this may disrupt, delay or affect your user experience when you browse or make bookings via our website.

We use Google Analytics to measure how visitors interact with our website content. The Google Analytics security and privacy principles summarises how Google protects information collected through Google Analytics.

You may opt out of the Google Analytics, by installing Google Analytics opt-out browser add-on.

LINKS TO OTHER WEBSITES
We will not be responsible for your Personal Data once you leave our website for a third party site. You are advised to peruse the Privacy Policy of the third party sites you are visiting. This includes sharing information via third party social media sites such as Facebook or Google+.

REQUESTS ON PERSONAL DATA
If you do not wish to receive any promotional updates or news from us, withdraw consent or to access and update your Personal Data, please contact our Data Protection Officers via: dataprotection@amarahotels.com

UPDATES OF POLICY
This Policy may be updated from time to time to comply with legal, regulatory or business requirements and environment. As no prior notice will be issued, please visit this page to peruse changes or updates to the Policy. Your continued use of this website and our services constitute an agreement to the new and updated Policy.

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